Returns & Exchanges

At Vanda Novak, we strive for perfection in every pair of shoes. If your purchase is not quite right, you may return or exchange your items within 14 days of delivery provided they are in their original, unworn condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team or log into your account portal to select the items you wish to return and receive a Return Authorization Number.

• 2.
  Prepare the Package

  Place the footwear in its original branded box and protective packaging to ensure the items are not damaged during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our atelier receives and inspects the return, your refund will be processed to the original payment method within 5-7 business days.